Terms of service

Terms of Service

Welcome to Proper! These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to abide by these terms.

1. General Conditions

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence.
  • You may not use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information and Usage

  • All product descriptions, pricing, and availability are subject to change without notice. We strive for accuracy but cannot guarantee that all product details are complete, accurate, or up-to-date.
  • Our products are made with natural ingredients. However, individual reactions may vary. Please consult with a medical professional before using any product if you have concerns about allergies or health conditions.

3. Order Processing and Shipping

  • Orders are processed and shipped within 3-5 business days. You will receive a confirmation email with tracking information once your order has been shipped.
  • Shipping times may vary based on your location and the shipping method selected. Proper is not responsible for delays caused by third-party shipping carriers.

4. Returns and Refunds

  • We want you to be satisfied with your purchase. If you are not, please contact us within 30 days of receipt for returns or exchanges.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Certain items, such as opened personal care products, may not be eligible for return due to health and safety concerns. Please review our Return Policy for more details.

5. Limitation of Liability

  • Proper is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
  • While we make every effort to ensure product safety and quality, we are not responsible for any adverse reactions or injuries related to our products.

6. Privacy and Data Use

  • Your privacy is important to us. By using our website, you consent to the collection and use of personal data as described in our Privacy Policy.

7. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is the property of Proper and protected by copyright laws. You may not reproduce, duplicate, or exploit any portion of our content without express permission.

8. Changes to Terms of Service

  • We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.

9. Contact Information

  • For questions regarding these Terms of Service, please contact us at support@proper.com.