Refund policy

Proper Return Policy

At Proper, we are committed to providing you with high-quality, natural products. If you are not completely satisfied with your purchase, we are here to assist you.

Returns and Exchanges

• Eligibility: Due to the personal nature of our products, returns are only accepted for unopened and unused items in their original packaging.

• Time Frame: Returns must be initiated within 30 days of the purchase date.

• Process:

1. Contact Us: Reach out to our Customer Service team at info@theproperbrand.store with your order number and reason for return.

2. Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) and detailed instructions.

3. Shipping: Ship the item(s) back to us using a trackable method. Customers are responsible for return shipping costs unless the return is due to our error.

• Refunds: Upon receiving and inspecting the returned item(s), we will process a refund to your original payment method within 7-10 business days.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@theproperbrand.store. We will arrange for a replacement or refund and cover any associated shipping costs.

Non-Returnable Items

For health and safety reasons, certain items are non-returnable, including:

• Opened or used products

• Personalized or custom items

• Items marked as final sale

Exchanges

To exchange a product, please follow the return process and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our return policy, please contact our Customer Service team at info@theproperbrand.store

Note: This return policy applies to purchases made directly from Proper. For items purchased through third-party retailers, please refer to their return policies.

By making a purchase with Proper, you agree to this return policy.