Shipping policy

Shipping Policy

Thank you for shopping with Proper! We are committed to providing you with a seamless and timely shipping experience. Please read our shipping policy for details on how your order will be processed and delivered.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification when your order has shipped.

2. Shipping Rates and Delivery Times

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary based on destination.

Shipping rates are calculated at checkout based on your location and the selected shipping method. We offer free standard shipping on all domestic orders over $50.

3. Order Tracking

  • Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status and expected delivery date of your order.

4. International Shipping

  • We offer international shipping to selected countries. Shipping rates and delivery times vary based on the destination and shipping method.
  • International customers are responsible for any customs fees, taxes, or import duties that may apply upon arrival in the destination country. These fees are not covered by Proper.

5. Shipping Delays

  • While we strive to deliver your order promptly, please note that unforeseen delays may occur due to factors outside our control, including weather, carrier delays, or customs processing.
  • Proper is not responsible for delivery delays caused by external factors. We appreciate your patience in such cases.

6. Address Errors

  • Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders shipped to incorrect or outdated addresses provided at the time of purchase.
  • If you realize there is an error in your address after placing an order, please contact us immediately at support@proper.com. We will do our best to accommodate changes, but we cannot guarantee adjustments once the order is in transit.

7. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us at support@proper.com with your order number and a description of the issue.
  • We will work with the carrier to investigate the situation and will either replace or refund your order if the package cannot be recovered.

8. Contact Information

  • For any questions or concerns regarding shipping, please reach out to our customer support team at support@proper.com. We’re here to help!

Thank you for choosing Proper. We look forward to delivering your order with care!